SympliFi Insights: How our guarantor process works
We fundamentally believe that supporting family back home should be an investment not a burden.
August 21, 2020

We fundamentally believe that supporting family back home should be an investment not a burden. Our job is to make it as easy and safe as possible for you to do so. So here is a bit more information about how our guarantor process works.

Why do we require you to provide a refundable cash collateral?
It may seem odd but its for a good reason.  

  • For your financial protection. The refundable cash collateral helps us verify that you have the financial capacity to serve as a guarantor, and that you trust the borrower to repay the loan. You are not responsible for repaying the loan, and we have no additional recourse against you beyond the refundable cash collateral. When the loan is repaid, you receive your cash collateral back in full.  
  • To improve the terms of the loan. Providing the small refundable cash collateral enables the borrower to access loans from our lending partners at better terms - lower interest rate, longer duration.  
  • It saves you money. Unlike money transfer companies, we generate revenue from our lending partners. So we don’t charge you any fees for our service and there are no FX charges!  
  • And the icing on the EARN MONEY from helping. We pay you a cash back reward on the refundable collateral held over the duration of the loan. You help more, you get more. When was the last time you were rewarded for your support?

How do we process the refundable cash collateral?
Payments fraud is a big deal but don’t worry, we’ve got you covered!  

  • The refundable cash collateral is processed securely by our U.K. regulated partner, Shieldpay.
  • For your security and to protect against fraud, Shieldpay first needs to ensure no one has stolen your identity. They perform an ID check and may ask you for additional documents, like your ID or proof of address.
  • Once the refundable collateral is processed, the cash is held in a secure digital escrow account. No one can access it (not even us) until the end of your borrower's loan.

We’re Almost There!
What happens after we process the refundable cash collateral?  

  • Immediately after the refundable cash collateral is processed, the lending partner contacts your borrower to finalize the loan agreement for disbursement.
  • Once the loan is repaid, you will receive notification from us to process the refund of your cash collateral.
  • In the event of default, the lending partner is entitled to call your cash collateral. Of course, you will be informed in advance. And it does not impact your credit score.  

Apply now to get started